The Valid Response You Entered is Not Valid; or, WTF is with the Louisville Free Public Library Automated Phone?

The Louisville Free Public Library has a cool service that informs you by automated phone call or email when a requested book has arrived at a branch for pickup. But when you try to end the call, you get the following weirdness:

Library robot: “Press 9 to end this call.”

Me: (Presses 9 on phone).

Library robot: “That is not a valid response.”

Huh?

-EG

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